Refund Policy

This Refund Policy explains how refunds are handled after an eligible return is approved by GVV International.

Return Eligibility

Return eligibility is governed by our Return Policy, including applicable hygiene and product-condition requirements.

Refund Process

1. Submit a return request with your order details.
2. Wait for return instructions and approval.
3. Send the eligible product as instructed.
4. The returned item is received and inspected.
5. If approved, the refund is processed to the original payment method.

Refund Timeline

Approved refunds are processed within 7–10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed after refund approval and the refund has not been received, contact customer support.

Damaged, Defective or Wrong Items

Contact us within 48 hours of delivery with your order number and clear photos so we can review the issue and provide the appropriate resolution.

Non-Refundable Situations

Refunds are not available where a return is not eligible under the Return Policy, including products that have been used, washed, or returned without required tags or packaging.

Contact Us

Email: help@gvvinternational.com